Shipping policy
1. General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
3. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are as follows:
- Standard Shipping: 5-9 business days
- Expedited Shipping: 3-7 business days
4. Shipping Carriers We use the following carriers to deliver our orders:
- USPS
- DHL
- Fedex
- UPS
5. Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
6. Shipping Address Ensure that the shipping address is correct and complete at the time of order. We are not responsible for any delays or costs due to incorrect or incomplete shipping addresses provided by the customer.
7. Shipping Delays Cupkin is not responsible for delays due to customs or postal service issues. If your package has not arrived within the estimated delivery time, please contact us at [customer service email] or [customer service phone number] for assistance.
8. Damages Cupkin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
10. Returns For information about returns, please refer to our Return Policy.
Questions? If you have any questions about our shipping policy, please contact us at hello@cupkin.com